Dedicated Support
Expert team at your disposal for installation, configuration, and continuous assistance.
In today's business context, increasingly dependent on technology, having reliable support is an essential condition for operating with efficiency and continuity.
LoraWine's dedicated support provides companies with a team of qualified experts who take care of the entire lifecycle of the adopted technological solution, from the preliminary analysis phase, to IoT device maintenance, to daily assistance.
This is not just a simple reactive support service, but an integrated and proactive approach to technology management. Every aspect is designed to eliminate the client's operational concerns: installation is performed by certified professionals, operation is guaranteed by precise contractual agreements, maintenance is planned to prevent problems before they occur, and updates are managed transparently and non-invasively.
LoraWine doesn't intend to simply deliver a working technology — it guarantees the client something more precious: the peace of mind of knowing everything is under control, allowing them to focus solely on the wine.
Professional Installation
Proper installation is the first but fundamental step in ensuring the correct functioning of LoraWine IoT devices.
An expert team studies the territory and plans optimal device positioning together with the winemaker, managing every phase of the process with precision and methodology.
Installation is not limited to simple physical mounting but also includes device function testing, verification of coexistence with existing infrastructure, and initial configuration of virtual environments.
A properly executed installation is an essential prerequisite for service reliability, reducing activation times and minimizing the risk of premature failures.
SLA Technical Support
LoraWine provides technical support with integrated Service Level Agreement (SLA).
The technical support provided is structured and contractual, guaranteeing defined and scheduled response and resolution times. LoraWine establishes precise commitments regarding issue intake, resolution time, and available communication channels.
Agreements include the definition of intervention priority levels, distinguishing between critical blocks and minor malfunctions, with automatic escalation in case of missed deadlines.
For the client, this means having certainty about what to expect in every critical situation, being able to plan activities without fear of prolonged and unmanageable interruptions.
Preventive Maintenance
LoraWine's preventive maintenance takes a proactive approach to technological systems management that aims to identify and resolve potential problems before they become actual failures.
LoraWine teams follow a schedule of periodic, planned checks that include physical inspections, component cleaning, software updates, and operational parameter verification. This significantly reduces malfunction risks, avoiding in most cases costly replacements and unexpected downtime.
LoraWine's maintenance allows maintaining the IoT ecosystem's performance at optimal levels over time, extending its useful life and preserving the investment's value.
Guaranteed Operations
LoraWine formally commits to keeping the digital ecosystem running with 99.9% uptime. Redundant digital and transmission infrastructures enable constant component monitoring, while dedicated backup systems allow rapid infrastructure restoration when needed.
LoraWine is committed to minimizing service interruption with the declared goal of building a solid, lasting relationship of trust with the client.
Firmware Updates
Firmware is the software that directly controls a device's hardware, determining its behavior.
LoraWine, through preventive maintenance interventions, includes all firmware updates that lead to optimized IoT device performance.
Pre-Sale Sensor Positioning Analysis
An expert team performs a detailed analysis of rural and cellar environments where sensors will be installed, considering variables such as space geometry, construction materials, interference sources, blind spots, and specific environmental conditions.
Preliminary analyses are conducted using advanced software and on-site visits with the client to design a tailor-made system that guarantees maximum coverage and reliability, avoiding unmonitored areas or erroneous readings caused by suboptimal positioning.
Evolve with LoraWine
Request a free demo and discover how LoraWine can help you monitor, analyze and enhance your wine production.
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